I’ve been using VOIP phones for over a year. I even dropped my local phone service about 6 months ago in favor of a VOIP line. I have had the most experience with Vonage. I’ve been a customer for over a year and have always been satisfied with call quality and have never experienced any problems. I also have no trouble sending faxes over my Vonage line and the price is pretty good: $25 / month for unlimited calling in US and Canada.
Based on the experience with Vonage, I signed up with Lingo as soon as they announced their service. Lingo is an even better deal: $20 / month for unlimited calling in US, Canada, and Western Europe (landlines only, mobiles are more). I also had my local number switched over to Lingo (a process that only took about 5 months). Compared with Vonage, Lingo leaves a lot to be desired. Lately, about half the calls get dropped. Messages show up in voice mail without the phone ever ringing. And I can’t send a fax with Lingo. I opened a support ticket about the fax issue and was told that Lingo does not support the T.38 fax-over-voip standard but I was welcome to try sending a fax anyway; it might work if I configured the fax machine to use a lower baud rate like 9600 or 14400. My HP multifunction device does not have a way to slow down the fax send rate so I would be SOL if I did not have the Vonage account. I’ll definitely be dumping Lingo soon if their service does not improve.